While we hope you are always happy with your purchase, we understand that sometimes things just don't work out. We accept returns on eligible items for up to 30 days after the delivery date. Please note: once your order is marked as delivered by the shipping carrier, you have 30 days to contact us regarding damaged or missing items.
We apologize in advance as we are not currently offering exchanges. You will need to return your item and place a new order.
Start Your Return
Please use our easy, step by step process to begin an order return.
Frequently Asked Questions
How long do I have to return an order?
We offer a 30-day (beginning on date of delivery) no-questions-asked return policy for a full product refund. Simply fill out our return form here to guide you through the process. Please note that all custom covers are not eligible for returns.
How do I change or cancel my order?
Unfortunately, once an order is placed, we are unable to make any changes. You will need to cancel your order instead if it has not yet been processed, and place a new one. We process orders quickly (between 1-2 hours, seven days a week), so you need to submit a request within two hours of your order being placed to cancel your order. Coverstore custom size covers have a longer processing period and may be cancelled within 24 hours.
How do I create an exchange?
Direct exchanges are not currently possible. If you would like to exchange for another size or color, please fill out the return form above and then place a new order.
Is there a shipping charge for returning an order?
For US orders in the 48 contiguous states, we offer a prepaid FedEx return label service. If you choose this option, the return shipping cost of $7.50 for (1) item or $10 for (2) or more items will be deducted from your refund. If our pre-paid return shipping label is selected, that amount plus associated taxes, if applicable, will be deducted from the refund total. Note: Pre-paid shipping labels are only available for shipments within the US.
What if I was shipped the wrong item?
Unfortunately, we are unable to exchange or re-ship items. You will need to complete our return form above for a refund, and then place a new order. Please note: Some items may arrive in a green protective bag. Please open bag to view actual item color.
How is my refund calculated?
You will receive the amount paid for each returned item. You will not be refunded for the original shipping cost unless there was a mistake on our end, e.g. wrong item sent or item was never received. If our pre-paid return shipping label is selected, that amount plus associated taxes, if applicable, will be deducted from the refund total. The price for the pre-paid label is $7.50 for (1) item or $10 for (2) or more items. Note: Pre-paid shipping labels are only available for shipments within the US.
How long will it take for my return to be processed and refunded?
For the vast majority of returns, once your item is received, you can expect your refund to be issued within 5-7 business days. Please note there may be a delay in your refund appearing in your account due to varying processing times between card issuers and payment types. Please allow additional time for your return to be processed during the holiday season.
I live outside the U.S., how can I return my order?
Please fill out our return form above to begin the process. Original duty, shipping charges and GST/HST will not be refunded, and you will be required to pay for return shipping.
How do I return a product purchased through Amazon?
To return a product purchased through Amazon, please log into your Amazon account and locate your order to initiate the return request.
How do I return a product purchased through Walmart Marketplace?
To return a product purchased through Walmart, please log into your Walmart account and locate your order to initiate the return request.
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